October 7, 2009
Ms. Carolyn Crosby
Human Resources Manager
Merrill Lynch & Co
552 8th Street
New York, NY 55555
Dear Carolyn Crosby:
We have just finished reading the article “The ‘Trophy Kids’ Go To Work” and we think that you have touched on some very good points. We do believe that people in the millennial generation do think that they are entitled to a lot of things. We, ourselves, did think that way when we had our first jobs. As high school seniors and never having a job before we had attitudes and didn’t respect our managers as we should have and treated them more like an equal to ourselves rather than superiors. We think that most people in our generation have had more things available than prior generations and are used to having things handed to them without working hard for any of it. After reading the article we seemed to have opened our eyes and we realized that we were both guilty of acting like “trophy kids.” Although, after working for a few years, we have both come to see that we cannot act like children and receive the respect of an adult, therefore changing our attitudes towards the professional environment.
In any generalization there are exceptions. Not everyone in the millennial generation feels entitled and some people do work very hard for what they have. The same goes for our parents’ generation because they were the ones who pushed for the luxuries that we take advantage of today. There are people in that generation who also feel entitled, don’t want to give up time off and still want to make millions of dollars. This type of outlook is exclusive to certain types of personalities, not a generation as a whole.
Thank you for your time.
Sincerely,
Katy Robbins and Kara Cogley
Wednesday, December 16, 2009
Cover Letter
November 18, 2009
Human Resources
MidMichigan Medical Center
Midland, MI
Dear Madam or Sir,
My name is Kathryn Robbins; I am in my junior year at Saginaw Valley State University. I attended Alma College for my freshman year of college and decided to transfer. I am a Biology Major with a Chemistry Minor. My goal is to become a Physician with intent to specialize in anesthesiology or cardiology. My career pathway at Midland High School focused on Health Sciences. This included Anatomy and Physiology as well as two Health Care and Technology classes, one of which was held at Mid-Michigan Medical Center. I was also a high school co-op for Bay Eye Care Center. At Saginaw Valley I excelled in Anatomy and Physiology as well and have worked for MidMichigan Physician’s Group for one year.
In Health Care and Technology 2, I learned medical terminology, about the different areas of the hospital, participated in Walking Wounded, and was able to job shadow and tour different areas of the hospitals. Bay Eye Care Center I worked as a scribe that provided me with the experience of working with both physicians and patients and in a medical office setting. I worked with complex medical terminology and had to deal with many different types of personalities and problems within the office daily. In addition to being a scribe, I scheduled appointments, filed patient’s records, and assisted patients both on the phone and as they entered the office to check them in. I currently work at a MidMichigan Physician’s Group in which I constantly make customer service my number one priority. I check patients in and out; answer phones, as well as other miscellaneous duties around the office as needed. I feel confident that my experience would make me a great asset to the staff at MidMichigan Medical Center as a Registration Clerk.
I would appreciate your consideration for my employment as an employee beginning Winter 2009. As I attend Saginaw Valley, I will be living in Midland year-round and commuting. Thank you for your time and I look forward to discussing this opportunity with you in the very near future.
Sincerely,
Kathryn Robbins
814 Coolidge Dr.
Midland, MI 48642
(989) 835-3455 or (989) 600-2488
11karobb@gmail.com
Human Resources
MidMichigan Medical Center
Midland, MI
Dear Madam or Sir,
My name is Kathryn Robbins; I am in my junior year at Saginaw Valley State University. I attended Alma College for my freshman year of college and decided to transfer. I am a Biology Major with a Chemistry Minor. My goal is to become a Physician with intent to specialize in anesthesiology or cardiology. My career pathway at Midland High School focused on Health Sciences. This included Anatomy and Physiology as well as two Health Care and Technology classes, one of which was held at Mid-Michigan Medical Center. I was also a high school co-op for Bay Eye Care Center. At Saginaw Valley I excelled in Anatomy and Physiology as well and have worked for MidMichigan Physician’s Group for one year.
In Health Care and Technology 2, I learned medical terminology, about the different areas of the hospital, participated in Walking Wounded, and was able to job shadow and tour different areas of the hospitals. Bay Eye Care Center I worked as a scribe that provided me with the experience of working with both physicians and patients and in a medical office setting. I worked with complex medical terminology and had to deal with many different types of personalities and problems within the office daily. In addition to being a scribe, I scheduled appointments, filed patient’s records, and assisted patients both on the phone and as they entered the office to check them in. I currently work at a MidMichigan Physician’s Group in which I constantly make customer service my number one priority. I check patients in and out; answer phones, as well as other miscellaneous duties around the office as needed. I feel confident that my experience would make me a great asset to the staff at MidMichigan Medical Center as a Registration Clerk.
I would appreciate your consideration for my employment as an employee beginning Winter 2009. As I attend Saginaw Valley, I will be living in Midland year-round and commuting. Thank you for your time and I look forward to discussing this opportunity with you in the very near future.
Sincerely,
Kathryn Robbins
814 Coolidge Dr.
Midland, MI 48642
(989) 835-3455 or (989) 600-2488
11karobb@gmail.com
Short Report
To: John Smith, District Manager
From: Albert Johnson, Store Manager
Date: October 1, 2008
Re: Incident on September 26, 2008
Description of Incident
On Sept. 26, 2008 at approximately 2:30 p.m. a customer arrived to exchange an item that was neither purchased nor available at our store. The item was missing the tag and the receipt was not provided. When the clerk explained to the customer that they could not accommodate their requests the customer became irate. The customer began to yell loudly and threaten the clerk. Luckily the situation did not become violent and eventually the customer walked away from the counter but the matter of the item was never resolved.
I was notified 20 minutes after the initial incident, and eventually confronted the customer personally. After explaining our policies and examining the item I helped the customer realize that the item was in fact not purchased at our store, and in turn could not be returned here. I then talked to the clerk, who was emotionally distressed over the situation, and attempted to calm them down. Upon calming them down, the employee proceeded to explain that they did not think they would be able to handle the stresses of the job and gave me their resignation.
Causes of Incident
The clerk was on her second day of working at Macy’s and was at the time working alone. The employee was not trained to handle returns and exchanges as well as she should have been. The clerk should have called for manager assistance along with store security immediately when the customer became frustrated.
From: Albert Johnson, Store Manager
Date: October 1, 2008
Re: Incident on September 26, 2008
Description of Incident
On Sept. 26, 2008 at approximately 2:30 p.m. a customer arrived to exchange an item that was neither purchased nor available at our store. The item was missing the tag and the receipt was not provided. When the clerk explained to the customer that they could not accommodate their requests the customer became irate. The customer began to yell loudly and threaten the clerk. Luckily the situation did not become violent and eventually the customer walked away from the counter but the matter of the item was never resolved.
I was notified 20 minutes after the initial incident, and eventually confronted the customer personally. After explaining our policies and examining the item I helped the customer realize that the item was in fact not purchased at our store, and in turn could not be returned here. I then talked to the clerk, who was emotionally distressed over the situation, and attempted to calm them down. Upon calming them down, the employee proceeded to explain that they did not think they would be able to handle the stresses of the job and gave me their resignation.
Causes of Incident
The clerk was on her second day of working at Macy’s and was at the time working alone. The employee was not trained to handle returns and exchanges as well as she should have been. The clerk should have called for manager assistance along with store security immediately when the customer became frustrated.
Press Release
Contact: Katy Robbins
Orchid Community Medical Center
Phone: (989) 555-0100
Fax: (989) 0101
12345 Orchard Street
Midland, MI 48642
www.orchidmedical.org ORCHID COMMUNITY MEDICAL
PRESS RELEASE
Changes to be put in effect with the arrival of the flu season.
Midland, October 21, 2009: Due to an expected large amount of sick patients over the next couple of weeks as the flu season arrives, Orchid Community Medical Center is asking that anyone visiting inpatients in the main hospital be 18 years or above in age. These visitors must be healthy without any symptoms or respiratory illness. In addition to that, anyone visiting Labor and Delivery must be limited to healthy parents and grandparents only.
We are expecting a large number of people to come down with either Influenza A or the H1N1 virus and are trying to use any measures to prevent the spread of the viruses. Influenza-like illnesses can affect anyone at any age, but the H1N1 virus is most likely to affect someone under the age of 24.
In addition to the visitor rules, we also ask that anyone going to a doctor’s office for a checkup or for an acute visit for an illness to please wear a mask if they are coughing or experiencing any kind of symptoms of respiratory illness to prevent the spread to other patients.
This policy is to be in effect until the end of the 2009-2010 flu season.
Orchid Community Medical Center
Phone: (989) 555-0100
Fax: (989) 0101
12345 Orchard Street
Midland, MI 48642
www.orchidmedical.org ORCHID COMMUNITY MEDICAL
PRESS RELEASE
Changes to be put in effect with the arrival of the flu season.
Midland, October 21, 2009: Due to an expected large amount of sick patients over the next couple of weeks as the flu season arrives, Orchid Community Medical Center is asking that anyone visiting inpatients in the main hospital be 18 years or above in age. These visitors must be healthy without any symptoms or respiratory illness. In addition to that, anyone visiting Labor and Delivery must be limited to healthy parents and grandparents only.
We are expecting a large number of people to come down with either Influenza A or the H1N1 virus and are trying to use any measures to prevent the spread of the viruses. Influenza-like illnesses can affect anyone at any age, but the H1N1 virus is most likely to affect someone under the age of 24.
In addition to the visitor rules, we also ask that anyone going to a doctor’s office for a checkup or for an acute visit for an illness to please wear a mask if they are coughing or experiencing any kind of symptoms of respiratory illness to prevent the spread to other patients.
This policy is to be in effect until the end of the 2009-2010 flu season.
Resume
Kathryn Anne Robbins
814 Coolidge Dr.
Midland, MI 48642
Home - (989) 835-3455
Mobile – (989) 600-2488
11karobb@gmail.com
Objective: To obtain a position at The MidMichigan Medical Center to further my journey into the Health Care Field.
Education: Bachelor in Science in Biology Anticipated May 2012
Saginaw Valley State University, Saginaw, MI
Minor: Chemistry
Deans List: Winter 2009
GPA: 3.3
Alma College, Alma, MI Attended 2007-2008
General education classes pursing a Health Care direction
High School Diploma Graduated June 2007
Midland High School, Midland, MI
Honor Roll for all semesters 2003-2007
Experience: MidMichigan Physician’s Group (November 2008 – Present)
Work as a Patient Service Specialist in the float pool checking patients in for appointments, checking them out, scheduling appointments, answering phones, filing, as well as other miscellaneous jobs as required. Being a float PSS requires flexibility to work in several different offices filling in for permanent employees who need days off.
Global Tan (April 2008 – November 2008)
Worked at the front counter and put the clients in the tanning equipment of their choice. Sell lotions and other tanning accessories. Customer service is top priority.
LaLondes Market (May 2008 – July 2008)
Worked in the Meat Department to serve customers the meat, cheese, or deli item of their choice. Assisted customers in whatever they needed help with. Also had cleaning duties including the back room and the meat room.
Bay Eye Care Center - Midland High School Co-op (July 2006 – June 2007)
Scribe for the doctors to record information about the patient’s eye conditions for the doctor’s future use, administrative responsibilities such as make/file/pull charts and front desk activities including greeting and checking in patients, answering phones, and making copies, as well as other odd jobs as required.
Training: Basic Life Skills
CPR Certification
Red Cross Training
Microsoft Office Skills
Medical Terminology Knowledge
References: Sheila Arnold (989) 695-4954
Manager of MPG Freeland, Auburn, and Merrill Family Practices
Suzie Knoff (989) 837-9421
Manager of MPG OB/GYN, ENT, and GYN Specialists
Scott McNellis (989) 636-7794
Manager of LaLondes Market
814 Coolidge Dr.
Midland, MI 48642
Home - (989) 835-3455
Mobile – (989) 600-2488
11karobb@gmail.com
Objective: To obtain a position at The MidMichigan Medical Center to further my journey into the Health Care Field.
Education: Bachelor in Science in Biology Anticipated May 2012
Saginaw Valley State University, Saginaw, MI
Minor: Chemistry
Deans List: Winter 2009
GPA: 3.3
Alma College, Alma, MI Attended 2007-2008
General education classes pursing a Health Care direction
High School Diploma Graduated June 2007
Midland High School, Midland, MI
Honor Roll for all semesters 2003-2007
Experience: MidMichigan Physician’s Group (November 2008 – Present)
Work as a Patient Service Specialist in the float pool checking patients in for appointments, checking them out, scheduling appointments, answering phones, filing, as well as other miscellaneous jobs as required. Being a float PSS requires flexibility to work in several different offices filling in for permanent employees who need days off.
Global Tan (April 2008 – November 2008)
Worked at the front counter and put the clients in the tanning equipment of their choice. Sell lotions and other tanning accessories. Customer service is top priority.
LaLondes Market (May 2008 – July 2008)
Worked in the Meat Department to serve customers the meat, cheese, or deli item of their choice. Assisted customers in whatever they needed help with. Also had cleaning duties including the back room and the meat room.
Bay Eye Care Center - Midland High School Co-op (July 2006 – June 2007)
Scribe for the doctors to record information about the patient’s eye conditions for the doctor’s future use, administrative responsibilities such as make/file/pull charts and front desk activities including greeting and checking in patients, answering phones, and making copies, as well as other odd jobs as required.
Training: Basic Life Skills
CPR Certification
Red Cross Training
Microsoft Office Skills
Medical Terminology Knowledge
References: Sheila Arnold (989) 695-4954
Manager of MPG Freeland, Auburn, and Merrill Family Practices
Suzie Knoff (989) 837-9421
Manager of MPG OB/GYN, ENT, and GYN Specialists
Scott McNellis (989) 636-7794
Manager of LaLondes Market
Memo
MEMO
To: Kara Cogley, Kyle Wangler, Terry Ahlander
From: Katy Robbins
Date: 11/04/09
Re: Our Collaborative Group Project
Message:
Hi Group –
Overall I think our project turned out alright. I think our end result looked professional and it is work that I am proud of. I like the pictures and I like the looks of the paper in addition to the flow and our example of Apple’s use of aggressive marketing.
I really disliked the fact that we procrastinated so much. I am a procrastinator myself, but when I’m writing something alone I know I will get it done and that it’s my responsibility, but I really got worried about our project getting done when our group meetings kept getting pushed further and further.
I think the strengths of our group were that we got our work done during crunch time and we split up the tasks and got it done.
I think our biggest weakness was procrastination. Everyone, including myself, put our work off until the very end and it stressed everyone out.
I think I learned that marketing is important for a company because it really helps sell a product. I liked being able to talk about Apple Inc. because I love their products that they sell.
I enjoyed working with you all.
Katy Robbins
To: Kara Cogley, Kyle Wangler, Terry Ahlander
From: Katy Robbins
Date: 11/04/09
Re: Our Collaborative Group Project
Message:
Hi Group –
Overall I think our project turned out alright. I think our end result looked professional and it is work that I am proud of. I like the pictures and I like the looks of the paper in addition to the flow and our example of Apple’s use of aggressive marketing.
I really disliked the fact that we procrastinated so much. I am a procrastinator myself, but when I’m writing something alone I know I will get it done and that it’s my responsibility, but I really got worried about our project getting done when our group meetings kept getting pushed further and further.
I think the strengths of our group were that we got our work done during crunch time and we split up the tasks and got it done.
I think our biggest weakness was procrastination. Everyone, including myself, put our work off until the very end and it stressed everyone out.
I think I learned that marketing is important for a company because it really helps sell a product. I liked being able to talk about Apple Inc. because I love their products that they sell.
I enjoyed working with you all.
Katy Robbins
Wednesday, September 30, 2009
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